We have a return and exchange policy in place. Please review our specific terms and conditions related to returns, exchanges, and refunds on our website. Keep in mind that the eligibility of a return or exchange may vary based on the product and its condition. Please find details of our returns policy here (add link to returns page)

Selecting the right tiles for your project can be overwhelming. Our knowledgeable staff is here to help you choose the best tiles based on your design preferences, budget, and project requirements. Visit our showroom, and our experts will guide you through the selection process.

What is the refund policy on your Bathroom Products?

Yes, we offer bulk and wholesale pricing for commercial and large-scale projects with special promotions for philanthropic organisations. Please reach out to our sales team to discuss your specific requirements, and we will work to provide you with a competitive quote.

In the event that you have received damaged or faulty goods you must report it to the showroom you have brought them from within 24 hours of receipt of goods, Please check for damages or defects as soon as you receive the goods and get in touch with your local showroom who will be happy to assist you with any replacements.

Yes, you can request samples of our tiles. We believe in the importance of seeing and feeling the product before making a purchase decision. Please visit one of our showrooms, and they will assist you in obtaining samples.

We offer financing options through Novuna Finance. Please contact your local store for more information and assistance with the financing process or alternately please visit out finance page here (add link to Finance page)

We do not offer installation services directly, but we can connect you with trusted local contractors or provide guidance on installation best practices. Feel free to ask our team for recommendations or advice.

We deliver to all UK Mainland via a 3 rd party courier service, Please speak to our in store specialists for more information or alternatively please visit our Delivery page (add link to delivery page) for more information.

At Tile House we offer a wide range of premium tiles for various applications, including floor and wall tiles, as well as bathroom fixtures such as sinks, faucets, showerheads, and more. Our product selection includes ceramic, porcelain and glass, along with an extensive variety of bathroom fixtures and accessories.

You can find the information about our business hours and locations on our "Contact Us" (add link to contact us page) page on our website. We have multiple showrooms to serve you, and our team is ready to assist during our regular business hours.

On the day of delivery upon request we will notify you of a time slot if a request is not made then we aim to deliver between 8am-5pm, If for any reason you wish to change or cancel your delivery time slot please notify the store you have made your purchase from 2 days before the agreed date of delivery, Any changes to the delivery date made 48 hours prior to delivery will incur an additional carriage charge.

Although we aim to stay committed to delivering your order on the agreed date , if for any unforeseen circumstances appear that prevent us from honouring your delivery schedule we will contact you to set up a new priority delivery and as a gesture of goodwill will refund your delivery charge.

Although we aim to stay committed to delivering your order on the agreed date , if for any unforeseen circumstances appear that prevent us from honouring your delivery schedule we will contact you to set up a new priority delivery and as a gesture of goodwill will refund your delivery charge.

If you can provide us with the measurements of the area you require, Our team of tile experts will be happy to help work out the area for you and best advise you on what would work best based on your preferences.

If you require additional tiles you can contact the branch you have originally purchased from and request more stock. However due to the nature of tile manufacturing we advise that you order enough to cover for breakages , cuts or additional stock to finish off your project as batches can be different when reproduced at the factory which means the shade of colour can be slightly different along with the size.

You can reach our customer support team by email at Info@tilehouse.co.uk We're here to help with any questions, concerns, or requests you may have.